We hope your child’s years at Gladstone Primary Academy will be an enjoyable experience, the memories of which will last for the rest of their lives.
We know there is always room to improve, so we make every effort to put things right as quickly as possible. Unfortunately, there are times when things go wrong. If you do find that either you or your child are having concerns about school then let us know in the following way.
Prior to the formal stage, an appointment should be made to speak to the appropriate member of staff directly. The member of staff will listen to the concerns and then endeavour to resolve the matter informally. The member of staff will, where appropriate, make a record of the complaint and give advice as to the next stage in the process if it is not possible to resolve the complaint informally. Complainants, at this stage, should be directed to the Academy Complaints Procedure and Complaints Form, copies of which are available to download below.